Last Updated: January 29, 2025

1. Agreement to Terms

Welcome to Purple Squirrel AI ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered recruiting platform, including our main website at https://www.getpurplesquirrel.com, our application at https://app.getpurplesquirrel.com, and our billing portal at https://billing.getpurplesquirrel.com (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Purple Squirrel AI provides an AI-powered recruiting platform that includes:

• Bulk Resume Screening: Automated candidate screening using artificial intelligence

• AI Voice Assistants: Inbound and outbound calling capabilities for candidate engagement

• Candidate Ranking and Scoring: AI-generated assessments and matching

• ATS/CRM Integration: Connection with your existing recruiting systems

• Multilingual Support: Communication in 70+ languages

The Service is designed for recruitment agencies, staffing firms, and in-house talent teams.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Service. By using the Service, you represent that you meet these requirements.

3.2 Account Creation

To access certain features, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorized access

3.3 Account Accuracy

You agree to provide accurate, current, and complete information and to update it as necessary to maintain its accuracy.

4. Service Plans and Pricing

4.1 Free Tier

We offer a free tier with limited features. The specific limitations and features of the free tier are described on our website and may change at our discretion.

4.2 Paid Plans

Paid subscription plans are available with expanded features, capacity, and support. Pricing and plan details are available on our website.

4.3 Billing

• Paid plans are billed in advance on a recurring basis (monthly or annually as selected)

• All fees are non-refundable except as described in our Money-Back Guarantee

• You authorize us to charge your payment method for all fees incurred

• If payment fails, we may suspend or terminate your access to paid features

4.4 Price Changes

We may change our pricing with 30 days' advance notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

5. Money-Back Guarantee

5.1 Resume Screener Guarantee

If you are not satisfied with our resume screening service within the first 30 days, we will provide a full refund.

5.2 Voice Assistant Guarantee (1,000 Minute Guarantee)

For our AI voice assistants, setup fees are postponed until you reach 1,000 minutes of calls. If you are not satisfied before reaching 1,000 minutes, you pay nothing.

5.3 Refund Process

To request a refund under our guarantee, contact us at [INSERT EMAIL] with your account details and reason for dissatisfaction. Refunds are processed within 10 business days of approval.

6. Use of Service

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service for legitimate recruiting and staffing activities.

6.2 Prohibited Activities

You may not:

• Use the Service to discriminate against candidates based on protected characteristics

• Upload malicious code, viruses, or harmful content

• Attempt to gain unauthorized access to our systems

• Reverse engineer, decompile, or disassemble any part of the Service

• Use automated systems (bots, scrapers) except as provided by our API

• Resell or redistribute the Service without authorization

• Use the Service to violate any applicable laws or regulations

• Submit false, misleading, or fraudulent information

• Interfere with or disrupt the Service or servers

6.3 Compliance with Laws

You are responsible for complying with all applicable employment, data protection, and anti-discrimination laws when using our Service, including but not limited to:

• Equal Employment Opportunity laws

• Fair Credit Reporting Act (if applicable)

• State and local employment laws

• Data protection regulations

7. Your Content and Data

7.1 Content Ownership

You retain all rights to the content and data you upload to the Service, including resumes, candidate information, and job descriptions ("Your Content").

7.2 License to Us

By uploading Your Content, you grant us a limited license to use, process, store, and display Your Content solely to provide and improve the Service. This license ends when you delete Your Content or terminate your account.

7.3 Content Responsibility

You are solely responsible for Your Content and represent that:

• You have the right to upload and use Your Content

• Your Content does not violate any laws or third-party rights

• You have obtained necessary consents from candidates whose information you upload

7.4 Data Processing

We process Your Content in accordance with our Privacy Policy. You acknowledge that AI processing may involve automated analysis and decision-making support.

7.5 Data Deletion

You may delete Your Content at any time through your account settings or by contacting us. We will delete Your Content within 30 days of your request, except where retention is required by law.

8. AI and Automated Features

8.1 AI Limitations

Our AI features are designed to assist with recruiting tasks but are not perfect. AI-generated results may contain errors, biases, or inaccuracies. You agree that:

• Final hiring decisions remain your responsibility

• You will review AI-generated assessments with human judgment

• We are not liable for hiring decisions based on our AI recommendations

8.2 Voice Recording Consent

Our AI voice assistants record conversations. By using this feature, you agree to:

• Inform candidates that calls are recorded

• Obtain any necessary consent required by applicable laws

• Comply with call recording and wiretapping laws in your jurisdiction

8.3 Continuous Improvement

We may use de-identified data and interactions with our Service to train and improve our AI models.

9. Integration with Third-Party Services

9.1 ATS/CRM Connections

If you connect our Service to your ATS or CRM system, you authorize us to access and sync data between systems as necessary to provide the Service.

9.2 Third-Party Responsibility

We are not responsible for the functionality, availability, or practices of third-party services you integrate with Purple Squirrel AI.

9.3 API Usage

If you use our API, you agree to comply with our API documentation and usage limits.

10. Intellectual Property

10.1 Our Rights

The Service, including all software, algorithms, designs, text, graphics, and other content (excluding Your Content), is owned by Purple Squirrel AI and protected by intellectual property laws.

10.2 Trademarks

"Purple Squirrel AI" and our logos are trademarks of Purple Squirrel AI. You may not use them without our written permission.

10.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without obligation or compensation to you.

11. Service Availability and Changes

11.1 Availability

We strive to provide reliable Service but do not guarantee uninterrupted or error-free access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

11.2 Modifications

We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We may also update these Terms periodically.

11.3 No Contracts Required

We do not require long-term contracts for any of our services. You may cancel at any time as described in Section 12.

12. Termination

12.1 Termination by You

You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your access to the Service if you:

• Violate these Terms

• Engage in fraudulent or illegal activity

• Fail to pay fees when due

• Use the Service in a manner that harms us or others

12.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases

• We may delete Your Content after 30 days

• You remain liable for any fees incurred before termination

• Sections that by their nature should survive termination will continue to apply

13. Disclaimers and Limitations of Liability

13.1 Service Provided "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your requirements

• The Service will be uninterrupted, secure, or error-free

• AI-generated results will be accurate or reliable

• Defects will be corrected

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PURPLE SQUIRREL AI SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

• LOSS OF PROFITS, DATA, USE, OR GOODWILL

• SERVICE INTERRUPTIONS OR ERRORS

• HIRING DECISIONS BASED ON AI RECOMMENDATIONS

• THIRD-PARTY ACTIONS OR CONTENT

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

13.3 Hiring Decisions

You acknowledge that you are solely responsible for all hiring and employment decisions. We provide tools to assist with candidate evaluation, but final decisions rest with you.

14. Indemnification

You agree to indemnify and hold harmless Purple Squirrel AI, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service

• Your Content

• Your violation of these Terms or applicable laws

• Your hiring or employment decisions

• Violation of candidate rights or privacy

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

15.2 Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally.

15.3 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Florida. You waive your right to participate in class actions or class arbitrations.

15.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Purple Squirrel AI regarding the Service.

16.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full effect.

16.3 Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

16.4 Assignment

You may not assign or transfer these Terms without our consent. We may assign these Terms without restriction.

16.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

16.6 No Agency

These Terms do not create a partnership, joint venture, or agency relationship.

17. Contact Information

For questions about these Terms or the Service, please contact us:

Purple Squirrel AI

Email: [email protected]

Address: 3210 Lakeview Dr #31, Sebring, FL 33870 

Phone: 863-332-2851

18. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.